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Job Vacancy: Kelsius seeking Technical Support Technician


first_imgJob Vacancy: Kelsius seeks a Technical Support Technician to join their team!Kelsius manufacturers, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – short for Hazard Analysis and Critical Control Point – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines. In this role, you will be responsible for providing technical support and carrying out system changes using Kelsius configuration tools.Key Responsibilities:Provide technical support for Kelsius Staff and EngineersProvide technical support to Kelsius Customers and PartnersCarrying out system changes using Kelsius configuration toolsMonitoring of high priority ‘Watch List’ customersHandling customer queries including the logging of all customer callsEnsure all inbound customer tickets are responded to promptlyAct as point of contact for client queries and escalations when necessarySkills & Experience Required: Third Level Technical QualificationHave strong organizational skills and demonstrate good attention to detailHave an excellent telephone manner and communication skillsHave the ability to produce written reports and documentationBe proficient in Microsoft OfficeSupport a “can do” culture in terms of responding to customer needsHighly driven with enthusiasm to meet targets and to cope under demanding pressureSelf-motivated, flexible and adaptableAbility to both, Work of own Initiative and as part of a teamAbility to learn as you go and develop quicklyContact Details: If you are interested in applying for this job and would like more information, please contact [email protected] Vacancy: Kelsius seeking Technical Support Technician was last modified: July 29th, 2019 by Shaun KeenanShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)last_img read more